When you receive your package, check it carefully. It is very important that you note any possible damage to the delivery driver. If you accept a damaged shipment without noting the damage, we may not be able to give you a complete refund. Please call us as soon as possible, once you see that your product is damaged.
Within 30 days of receipt of your shipment, you may return anyunopened item with original packaging and accessories. There will be a 20% fee applied to all returns and cancellations.. All shipping charges are your responsibility. By returning an item, you must pay to have it shipped to our warehouse, plus you must reimburse Master Tanning for any “Free Shipping” costs incurred in the original shipment. Our goal is to make certain that you order the bed you want.
Lotions, Bulbs and other Accessories – You may return any of these items within 7 days in new, unopened, unused condition for a refund, less shipping charges, and less a 20% fee. Because of these shipping and restocking fees, it is imperative to make sure you buy the product you want the first time!
We try our best to keep our website up to date and keep all of our products in stock. As expected, around holidays the shipping times could be greater.
UPS items (lotions, bulbs, ect.) will reach you in about 5 to 7 business days.
Items that we ship via Motor Freight, semi truck, will reach you in about 2-3 weeks. Tanning Beds usually take 5-10 days. Our items that ship Motor Freight are only tailgate delivery. This means the Freight Carrier is only responsible for getting the freight off the truck (in most cases they require the customer to help). The Freight Carrier is not responsible for bringing freight inside or doing any assembly. If you are in a rural area or an area that is not accessible by semi-trucks you may have to make arrangements with Freight Carrier to have the freight delivered at another location. We are not responsible for any charges that the freight carrier may offer you as extra services (Inside Delivery or Lift-Gate Service just to name a couple).
In the event that a backorder may occur, we will fill your partial order, then we will send you the remaining items as soon as possible, and at no additional shipping charge to you.
All cancellations are subject to a 20% fee, your account representative can tell you more.
IN NO EVENT SHALL YOUR DISTRIBUTOR OR THE MANUFACTURER BE LIABLE AT LAW OR IN EQUITY FOR ANY LOSS, LIABILITY, DAMAGE OR EXPENSE IN AN AMOUNT IN EXCESS OF THE PURCHASE PRICE RECEIVED, OR FOR LOSS OF USE OR PROFITS, LOSS OF TIME, INCONVENIENCE, RENTAL OR SUBSTITUTE PRODUCTS, LOSS OF BUSINESS, LOSS OF INCOME, OR ANY OTHER INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES.