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Having been burned by internet orders before, I was a bit reluctant to order from Master Tanning Inc. It turns out that my fears were completely unfounded. Our tanning canopy arrived 3 days after we placed the order (1 day earlier than promised). The unit was completely intact, well packaged, and undamaged. I truly appreciate the level of high quality customer service, that I have seen to date from Master Tanning Inc. We will certainly continue to purchase products from Master Tanning Inc, and will recommend your store to all of our friends!

Chris , Florida

File Warranty Claim

*Please note - here are two very common problems you might try correcting which may help us with your warranty claim:

  1. Bulb is not lighting: Switch the bulb with one that is lighting to verify whether the problem is the bulb or the connector.
  2. Bed does not come on: Check the voltage from your receptacle to ensure proper power is reaching the tanning system. The specific voltage and power requirements are listed near the bottom in the descriptions of each tanning bed page on our website.

In order to process your claim, we will need the two serial numbers for the bed. You will find one on the canopy (top) of the bed and one on the bench (bottom). Both are stickers affixed to the bed.

We will also need the number of hours on the bed. For systems with a digital timer, hold down the stop button for the hour reading. If you have a SunQuest system, please estimate the hours to the best of your ability.

Please fill in the requested information below; if you are not sure of the information, fill in as much as you can. Once your claim has been submitted, we will contact you within 72 business hours concerning service for your system.

Describe your bed problem
Bed Type and Year
Salon Name
Canopy Serial Number
Street Address #1
Bench Serial Number
Street Address #2
Purchase Date
Date Shipped
Digital Voltage Reading
Breaker Size
Hours on Bed
Home Phone
Is Bed On A Dedicated Line?
Salon Phone

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